Fix: Accruent EMS Crashes When Clicking Button

Summary

This article explains how to fix crashing in EMS, related to button clicks.

Body

Accruent EMS has been observed crashing when clicking specific buttons inside of the application. EMS will stay open, but nothing can be clicked, and you will have to use Task Manager to close it. In order to fix this issue, follow these steps:

1. Open EMS and sign in.

2. Before clicking anything else, click "Settings" along the top menu ribbon.

Click Settings to open the main menu3. Under settings, click "Reset Window Coordinates"​​​​​​.​
Reset Coordinates window4. A status message reporting that "Window coordinates successfully reset" should pop up.

Status popup

Details

Details

Article ID: 112468
Created
Mon 7/29/24 5:06 PM
Modified
Mon 1/12/26 10:37 AM