This article explains how to rectify the acrotray.exe error when using Microsoft Office Products.

Issue Description:

Due to an error with the install of Adobe Acrobat and the integration with the Microsoft Office suite, users might be faced with the following error when clicking the Insert tab or when trying to print to PDF.:

Issue Resolution:

In order to rectify this issue the technician or user will need to uninstall specifically Adobe Acrobat from the user's device. This can be performed by:

1. Open Adobe Creative Cloud 
2. Navigate to the Apps Pane (options circled in red)
3. Find Acrobat in the list of Installed Applications. Click the three dots, and then click uninstall.
4. Wait for Acrobat to uninstall. This can take from 5 to 15 minutes depending on the age of the computer and other externalities. 
5. Once Acrobat has finished uninstalling, you will have the option to Install Acrobat from the list of apps in Creative Cloud (Note, you may have to scroll to find Acrobat in the list of apps). Click the Install button.
6. Allow Acrobat to install. This may take anywhere from 5 to 15 minutes depending on the age of the computer and other externalities.

Once Acrobat has finished reinstalling, the AcroTray.exe error should stop occurring.