Database Services Request

Service Overview

Do you need Database assistance? General support for Database services is available.

The Office of Information Technology provides database hosting and administration for Microsoft SQL Server and Oracle. These services are provided through a shared server environment or a dedicated server environment.

Available To

Faculty, Staff and Students Employees as required by their assigned job responsibilities.

Features

These services provided through a shared server environment or a dedicated server environment. The service offering includes the following:

  • Installing and maintaining database management software.
  • Backup and recovery measures to safeguard data.
  • Monitoring and maintaining space usage within the database.
  • Monitoring and maintaining availability and performance of the database.
  • Provisioning and monitoring security measures within the database environment.
  • Controlled production implementations through the OIT Change Management process.
  • Creating or re-creating new database instances where necessary.
  • Collaborating with departments in maintaining databases where database administration (DBA) involvement is necessary.
  • Assisting with database migrations through the Software Development Life Cycle.
  • Creating user accounts for Databases required by Applications Systems.

Restoration of databases can be handled on a case by case basis depending on availability of the system and the type of backup being performed. Production databases have a recovery objective of within 6 hours when possible. Non-production databases have a recovery-time objective of 2 business days.

Getting Started

Database access is based on job role and with the minimum level of access required to complete your assigned job duties.  Submit a Service Desk request to the UCO Service Desk to request a new database or to request access to a specific database. 

Related Services

Fees/Additional Costs

No charge