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Services A-Z (132)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Adobe Connect - Assistance

UCO’s official web conferencing solution for academics

Alarms

Get assistance with campus alarms

Audio/Video Recording Services Request

On campus event and classroom recording services.

A-Z Website Index Addition

Request to have your link from the UCO Website added to the A-Z Website Index

B

Banner - Report an Issue

Report a disruption of service in Banner

Banner - Request

Find information and support for the Banner application

Banner Printer Issue or Service Disruption

Request help for a Banner printer experiencing a service disruption.

Banner Printer Request

Request a new printer be setup to print from Banner.

Blackboard Transact Service Issue or Service Disruption

Report a disruption of service in Blackboard Transact.

Blackboard Transact Service Request

Request general information and support for Blackboard Transact, UCO's campus card solution.

Blog Request

Looking to launch a blog? Blogs are recognized by UCO as valuable communication and interaction tools for use in creating community.

Blog Service Disruption

Having an issue or reporting a service disruption with the Broncho Blogs, report that here.

C

Captioning Services Request

Create high quality, searchable data from unstructured media data

Central Alert

UCO's emergency management notification system

Central Tech Store - Personal Purchases

Purchase discounted technology for personal use

Central Tech Store - UCO Purchases

Purchase discounted technology for university use

Centralities Article Request

Centralities, the university’s daily newsletter shares information to all UCO Faculty and Staff.

Classroom Technology - Report an Issue

Report a technology issue within a classroom

Classroom Technology - Request New / Change

Request new or updated classroom technology

Computer Lab - Report Lab Issue

Report an issue with hardware or software in a computer lab

Computer Lab - Request Hardware or Software

Request addition of hardware or software in a computer lab

Conference Calling

Set up a conference call.

Conference or Event Issue or Service Disruption

Report an issue with audio/visual equipment at a conference or event

Conference or Event Support Request

Multimedia Services offers full audio/visual support for conferences and events to the UCO community.

Conference Room / Meeting Space Multimedia Issue or Disruption

Having issues with your conference/event space? Please contact Us.

Conference Room or Meeting Space

Get assistance on your next presentation

CRM Issue or Service Disruption

Report a disruption of Service in CRM-Recruit.

CRM Service Request

Request general information and support for CRM-Recruit.

Custom Application - Remove

Request to decommission a custom application which was developed by UCO

Custom Application - Report an Issue

If a UCO custom application is not working as expected, report it here.

Custom Application - Request Configuration Change

Request changes to your current custom UCO application.

D

Database Services Issue or Service Disruption

Report a disruption of database services

Database Services Request

Find information and support for Database Services

Degree Works Issue or Service Disruption

Report an issue with Degree Works or My Degree Plan

Degree Works Service Request

Request a modification to the Degree Works system

Digital Signage Request

Request signage to display content such as digital images, video, streaming media and web pages

Digital Signage Service Disruption

Report a digital signage issue

Document Management Service (ECMS) Issue or Service Disruption

Report a disruption of service in ECMS

Document Management Service (ECMS) Request

ECMS optimizes document management and business processes, enabling UCO to reduce redundancy and automate everyday tasks

E

Email Assistance

Request help related to your email service.

Email Blast Request

Need to email a large group, we can assist. Request an email blast, sometimes known as a mass email or single message to a larger group.

Email Service Disruption

Request help related to a disruption in your email service.

Employee Departure - Access Remove

Employees separating from the university will want to remove access to services before clearing campus.

Employee Security Access Form

Employee Security Access Forms are required for access to most UCO systems such as Banner, email accounts, file shares, and other university services.

Employee Transfer - Access Modification

Employees moving to a new role on campus will need to transfer security access.

Equipment Checkout Issue or Service Disruption

Report an issue with checkout multimedia equipment

F

File Share Access - Report an Issue

Report an issue with accessing a file share

Files Restoration Request

Restore files after accidental deletion

Find More Information in the Knowledge Base

Find guides, tutorials, resources and additional knowledge in the UCO Knowledge Base

G

Guest Wifi Account Access

Guest Access to UCO Wireless Network.

H

Hardware or Software Issue on a Personal Device

The Central Tech Store can help!

Hardware Purchase - Quote Request

Obtain a quote and approval to purchase computer hardware and peripherals

Hardware/Device Service Disruption

Report a disruption of service for your hardware devices

Hardware/Devices Installation Assistance

Find information and support for hardware / device Installation

Home Use Programs & Free Software Downloads (Ex: Antivirus Software)

Students, Faculty, and Staff can download a variety of software for free or a discounted price on the Central Tech Store website.

I

Institutional Data Issue or Service Disruption

Report an issue with getting the institutional data you need

Institutional Data Service Request

Submit a request for access to institutional data

IT Closet Physical Access

Access to Secure IT Closets

IT Data Center Physical Access

Request physical access to the UCO IT Data Center

IT Data Center Tour Request

Get a tour of the UCO Data Center

IT Project Request

Request IT support for your project

ITSM Service Issue or Service Disruption

Report a disruption of service in the ITSM system.

ITSM Service Request

The ITSM service is the system that helps guide the staff of the Office of Information Technology to serving the faculty, staff, and students across the University of Central Oklahoma.

J

Job Scheduler (Automic) Service Disruption

Automic is the system that allows running Banner jobs on a schedule without user intervention.

Job Scheduler (Automic) Service Request

Automic is the system that allows running Banner jobs on a schedule without user intervention.

L

Learn@UCO (D2L) - Assistance

Request information and support for Learn@UCO (D2L)

Learn@UCO (D2L) - Report Service Disruption

Report a disruption of service in the Learn@UCO Learning Management System

Learning Center Assistance

The Learning Center provides UCO staff and faculty with online training opportunities and is also used to  register for campus training sessions.

Long Distance Authorization Code Request

Domestic and International long distance access.

M

Master Calendar Assistance

The UCO Master Calendar is the University's central, comprehensive source of accurate information about all events happening on campus.

Mobile App (UCO Central) Feature Request

The UCO Central application is available at the Apple store and the Google Play store. If you have a new feature which you would like to have submitted for implementation request it here.

Mobile App Issue or Service Disruption

The UCO Central application which you have loaded on your device is not providing the information you expect, or you cannot login.

Mobile App Request

If you need a mobile application, we can help you here.

Multimedia AV Design and Integration Services

Recommendation for AV Multimedia purchases and design.

Multimedia Equipment Checkout Services

UCO Checkout Services offers a variety of equipment for Faculty, Staff and Student Organizations

N

Network Drop Request

Request an additional network drop for your office or area.

New Employee - Access Request

New Employees must have a security access form on file with the university before permissions are granted providing access to university systems.

P

Password Reset

Get assistance with password resets and access to UCO systems (UCONNECT, D2L, Banner, Degree Works, etc) and file shares.

Phone Extension Modification

Need to modify a feature or change the caller ID for your phone extension? Get started here.

Phone Extension Request

Need a new phone extension or an existing phone extension added to your phone? Get started here.

Phone Ordering Process

Purchase a Cisco IP Phone 8851, Cisco IP Conference Phone 8831, or Cisco Unified IP Phone 6901.

Phone Service Disruption

Report a disruption in phone service.

Printer Issue or Service Disruption

Request help if the printer in your area is having a service disruption.

Printer Move or Relocation Request

Request help with moving your printer.

Printer Request

Request here for printer access.

Publish Request - Website or Webpage

Request access to publish content onto the live UCO website from the Preview (Staging) Server on the Web Content Management System (WCMS).

Purchase a New Phone

Find information about purchasing a new UCO business phone in the Request for New Technology service area.

Q

Qualtrics Service Disruption

Report a disruption of service with Qualtrics.

Qualtrics Service Request

The Qualtrics Survey Suite is a powerful research tool available to all University of Central Oklahoma students, faculty and staff.

R

Remote Desktop Assistance

Connect to your work computer from another computer on campus, at home or from a mobile device

Respondus - Assistance

Find information and support for the Respondus Campus Edition program

S

SAS - Request Help/Install

Request to have SAS installed or updated on your UCO owned and/or personal computer

SCCM Issue or Service Disruption

Report an issue or disruption with a SCCM software deployment

SCCM Software Deployment Request

Request for a particular piece of software to be installed on 5 or more computers.

Server Purchase - Quote Request

Request the build of a new server

Service Desk General Disruption

If you are experiencing a disruption of service and are unclear on which specific service to select for your ticket, start here to submit your issue to the UCO Service Desk.

Service Desk General Help

The UCO Service Desk can offer general assistance related to services provided by the Office of Information Technology.

SMART Board - Assistance

Deliver dynamic lessons, write notes in digital ink, and save your work

Social Media Directory Request

Communicating with your audience by social media? Submit your site to the university's social media directory and extend your reach.

SoftChalk - Assistance

Create and manage e-learning content for delivery inside or outside of a LMS

Software Approval Request

Request approval to purchase new software for use on UCO-owned computers or devices.

Software Disruption of Service

Report a disruption of service for software

Software Installation Request

Find information and support for software Installation

SPSS - Request Help/Install

Request to have SPSS installed or updated on your UCO owned and/or personal computer

Streaming Media Services Request

Help with Live and On Demand Streaming Services at UCO.

Survey Monkey

Survey Monkey is IT-approved but not supported.

Suspicious Email or Possible Phishing Attack

Submit suspicious emails that spam or a possible phishing attack.

T

Technology Training Lab Booking Request

Request a reservation for the OIT Technology Training Lab in Lillard Administration 101A.

Touchnet Issue or Service Disruption

Report an issue with Touchnet

Touchnet Request

Request information about Touchnet

Training Request

Request Technology Training Assistance or Schedule a Customized Training Session

Turning Tech (Clickers) - Assistance

Request general information and support for Turning Tech (Clickers)

U

UCO Zoom Web Conferencing

Zoom is a Universal platform available on windows, apple and IOS and android devices for creating virtual meetings.

UCONNECT Assistance

Request general information and support for the UCONNECT campus portal.

UCONNECT Issue or Service Disruption

Report a disruption of service in UCONNECT.

V

Video Conference Setup & Support

Request the setup of a video conference

Video Surveillance - Report an Issue

Report an issue with the video surveillance system

Video Surveillance - Request

Request access to the video surveillance system

Voicemail PIN Reset

Change your voicemail PIN or have it reset to the default.

VPN Access

Connect to the UCO network via VPN

VPN Connectivity Issue or Disruption of Service

Unable to login to UCO's VPN?

VPN Link Page

Need to connect to the UCO VPN?

W

Website Access Request (Manage/Edit website)

Request to gain access to create, edit, and modify content on the UCO website.

Website Analytics Request

Request to view the analytics or receive reports for specific pages of the UCO website.

Website Content Update Request

Request content updates for the UCO website.

Website Design Request

Planning to launch a new version of your website? Custom design work may be outsourced and is supported in partnership by Information Technology and University Communications by approval only.

Website Marketing Domain or Vanity URL Request

Want your own .com? Submit your request for a "marketing" or vanity domain or sub domain.

Website Request

Students, Faculty, and Staff can request to have a website created on the UCO website.

Website Service Disruption

Report a disruption of service on the UCO Website.

WiFi Connection Assistance

Information pertaining to UCO's wireless networks (UCO and UCO_SECURE).

Wiki Request

Wiki Central is UCO's official wiki. Use it for collaboration with classmates, offices, or teams.

Wiki Service Disruption

Report a disruption of service in Wiki Central, UCO's official wiki. Use it for collaboration with classmates, offices, or teams.