Welcome to the UCO Service Desk


The UCO Service Desk is the first point of contact for most technical concerns at the University of Central Oklahoma.  We are here to provide assistance with enterprise services provided by the Office of Information Technology, general campus information, and direction to the appropriate campus resources.
 
The UCO Service Desk is now online!
  • Find information about services available to the UCO campus community
  • Request assistance or report a disruption of service
  • Search our Knowledge Base for guides and “how to” information

Find the information you need…when you need it.

Password Security

Your UCO password protects information that is stored on your computer and within UCO's online systems. To protect this information, always create strong passwords and keep them secure.

For more information on passwords please review these resources:

Employees you can learn more about passwords and other Cyber Security tips by attending annual training online or in-person.

Please note: The university will never ask you for your passwords.

 

 

Think Before You Click!

Even with UCO’s sophisticated security measures, YOU are still the best defense again phishing email scams. Protect yourself and the University by following these simple steps:

  1. Recognize: Learn to identify potential phishing emails. Phishing emails duplicate the image, name or actual employee of a company or link to sites that are visually similar to a real business. So, verify the “sender” and “reply-to” email addresses are legitimate by double clicking the names to view the person’s real email address (feature not available on mobile devices).
  2. Rethink: If you are unable verify the sender, do not click any links in the email. Hover first to view and verify the actual URLs or go directly to trusted sites using official contact details.
  3. Recheck: Verify email rules in your settings to ensure they were created by you. And periodically change your password.
  4. Report: Contact the UCO Service Desk (servicedesk@uco.edu; 405-974-2255) or fill out a service request immediately if you think you have received a phishing email.

Cybersecurity

How to use the UCO Online Service Desk.


OIT Maintenance Schedule

Fri 11/22/19 8:00 PM
7:00 PM to 11:59 PM: A special extended maintenance period is scheduled from 7:00 p.m. Friday, November 22 until 10:00 p.m. Sunday, November 24. This maintenance period has been reserved for a systems upgrade that will improve the user experience for our students, faculty, and staff. During this time, access to UCO services through UCONNECT will not be available. University email systems, Learn@UCO and network connections, both wired and wireless, will continue to function as normal during this extended maintenance period.
Sat 11/23/19 1:00 AM
12:00 AM to 11:59 PM: A special extended maintenance period is scheduled from 7:00 p.m. Friday, November 22 until 10:00 p.m. Sunday, November 24. This maintenance period has been reserved for a systems upgrade that will improve the user experience for our students, faculty, and staff. During this time, access to UCO services through UCONNECT will not be available. University email systems, Learn@UCO and network connections, both wired and wireless, will continue to function as normal during this extended maintenance period.
Sun 11/24/19 1:00 AM
12:00 AM to 10:00 PM: A special extended maintenance period is scheduled from 7:00 p.m. Friday, November 22 until 10:00 p.m. Sunday, November 24. This maintenance period has been reserved for a systems upgrade that will improve the user experience for our students, faculty, and staff. During this time, access to UCO services through UCONNECT will not be available. University email systems, Learn@UCO and network connections, both wired and wireless, will continue to function as normal during this extended maintenance period.
Sun 12/8/19 6:00 AM
5:00 AM to 12:00 PM: Systems maintenance will be conducted from 5:00am through noon. Multiple services may be unavailable during this timeframe.
Fri 12/20/19 7:00 PM
6:00 PM to 11:59 PM: Systems maintenance will be conducted from 6:00pm December 20 through 1:00am December 21. Multiple services may be unavailable during this timeframe.

First Time Here?

Click "Sign In" above and login with your UCO username and password.  From there you can open tickets, track the status of your tickets, favorite your common services and share knowledge base articles.

UCO Service Desk Hours

Monday 7:30am to 9:00pm
Tuesday 7:30am to 9:00pm
Wednesday 7:30am to 9:00pm
Thursday 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 10:00am to 6:00pm
Sunday  Closed

UCO Service Desk

Phone: 405-974-2255
Online: servicedesk.uco.edu
Email: support@uco.edu
Walk Up: Max Chambers Library 1st Floor