Before requesting Zoom please read the OIT position paper on Zoom's use. Review here.
Purpose
Zoom is the approved and supported web, audio and video conference solution at the University of Central Oklahoma (UCO).
Due to the recent security issues that have come to light in regards to Zoom, OIT recommends that users conducting confidential or sensitive discussions, including PHI, PII, or HIPAA related information, use one of the other UCO supported services such as Webex Meetings or Microsoft Teams. For additional details please read the OIT position paper on Zoom, located to the right.
Scope
These guidelines and procedures apply to all users of Zoom, including users who participate and contribute video content, information, and other materials, skills or services, as well as users who access the Zoom service either through the portal at https://zoom.uco.edu or via the Learn@UCO (D2L) integration. All users of Zoom must comply with all federal, state, local, and other applicable laws; all UCO and individual UCO information technology and network related rules and policies; all applicable contracts and licenses; and these Terms of Use. The Office of Information Technology reserves the right to change, at any time, at its sole discretion, the provisions of the service and these Terms of Use.
Roles and Responsibilities
Those individuals using Zoom have the responsibility for managing their use of the service in accordance with University policies and procedures. The Office of Information Technology is responsible for the management of https://zoom.uco.edu and shall ensure that measures are in place to manage access and use of Zoom in accordance with these guidelines and procedures, as well as other relevant University policies, guidelines and regulations.
UCO Zoom is for official University business only.
Zoom Cloud (Media) Recording Retention Policy
Due to limitations in storage capacity for Zoom cloud recordings, all media will be deleted at the conclusion of each semester.
If you have any meeting/classroom recordings that you want to save, please review the process for Downloading Your Cloud Recordings locally.
If you plan to utilized meeting/classroom recordings for future semesters please following instructions on uploading to UCO on Demand.
Equipment Requirements
Zoom is a universal platform available on Windows, Apple, iOS and Android devices. To use Zoom, as either a host or an attendee, you must first download the software after logging in. In order to attend or host a virtual meeting you will need both a speaker and a microphone for audio. A webcam is required if the meeting includes video.
Participating in a Zoom Meeting
Participation in a Zoom meeting (not host) does not require a Zoom account. To join a meeting, click on the Zoom meeting link that was sent to you from the meeting host. Once prompted, download the Zoom application. You must have a speaker or headset to hear the meeting audio. A microphone is required to converse/interact with other meeting attendees.
UCO Zoom Licenses Types
Basic:
- Allows users to host an unlimited number of one on one meetings with no time limit.
- The basic license can host up to 100 participants with 40-minute time limit on meetings.
Pro:
- Allows users to host an unlimited number of meetings.
- Group meetings for up to 30 hours.
- 1GB Cloud Recording (per license).
Record and download .mp4 video directly to your computer or upload to UCO on demand https://streaming .uco.edu UCO’s streaming media repository platform.
Requesting a Hosting Zoom Pro Account:
In order to host a Zoom meeting (duration of 40min or longer), you must request a UCO Zoom account by filling out the online service request form: https://uco.teamdynamix.com/TDClient/Requests/ServiceDet?ID=28452 Access is granted 24 to 48 business hours upon submission.
Install the Zoom desktop client software for your computer/device prior to the meeting you are hosting by going to zoom.us/download and follow the download instructions.
Start the meeting go to https://zoom.uco.edu and Sign In (configure your account) with your UCO user id and password. Upon sign in you will be taken to your profile page.
How do I host a video Meeting?
https://support.zoom.us/hc/en-us/articles/201362613-How-Do-I-Host-A-Video-Meeting-
Record & Archive
Video collaboration tools such as Zoom can improve accessibility of course materials and engage students. The archive media recordings are considered student records and are subject to FERPA requirements to protect student rights to policy.
Support & Training
Zoom Video tutorials are available online
We have created Zoom guides that are specifically tailored to help students and faculty navigate Zoom's communication access features. Whether hosting a meeting or joining as a participant, we have the information needed to make it an accessible experience for everyone.
The guides include:
This list is not extensive. To see the full list of resources, click here.
Technology Resource Center (Training, Assistance, and Consulting)
Library, Room 107
(405) 974-5595 | trc@uco.edu | trc.uco.edu
Service Desk (Technical Support)
Contact: (405) 974-CALL (974-2255)
Hours: 7:00am to 6:00pm, Monday through Friday
After-hours/weekend remote and on-site emergency support available by selecting option 1.
Call Answer Times
Technology Support uses a tiered call priority system. Calls with higher priority are always handled before any other calls in the queue with lower priority. If a call is placed via a UCO landline telephone, typical answer times should be within 2-3 minutes. If placed from a cell phone or other non-UCO telephone, answer times will be longer, possibly 4+ minutes, depending on other call volumes.