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The Enterprise Service-Level Agreement (ESLA) provides an overview of baseline services provided to the university/enterprise and the expected service levels and response times. The ESLA also provides hours of operations and escalation procedures.

This knowledge base article provides a step-by-step guide for publishing a report created in Power BI Desktop to Power BI Service (the online version) using your UCO Microsoft account. Also, this article provides information on sharing your workspace, report, or dashboard with other UCO employees/students.

UCOMMENT, a service offered by the University of Central Oklahoma, provides Central students, parents, faculty and staff with the opportunity to submit feedback directly to a specific area of UCO.

The Central Tech Express, located on the 2nd floor of the Nigh University Center, offers 15-minute express computer usage, desktop and mobile printing, laptop and equipment checkout, UCO Service Desk tech support, and Library book drop services & research assistance.

Outlines the differences between EULAs, ToU agreements, and T&Cs. EULAs, ToU agreements, and T&Cs. All are legal agreements that outline the terms and conditions under which a user is allowed to use a product or service.

Your UCO username is the gateway to most UCO services, such as UCONNECT, D2L, Email, etc. The format is typically your first initial then your last name and may be followed by a number.

The University of Central Oklahoma (UCO) provides the Internet site (uco.edu) as a service to students, faculty, staff, alumni and the community. The intended purposes of this site include education, information dissemination, and promotion of the goals of the University.

UCO email provided for students and alumni is powered by Google and is the official communications messaging system. Central has partnered with Google to offer an email service that includes email processing, spam filtering, and storage while still using the uco.edu domain.

At UCO, our blog service is known as Broncho Blogs, and popular uses include departmental marketing, classroom projects and recruitment. Broncho Blogs are available to all UCO Departments, Faculty and Student Organizations.

The Activity Feed Service provides the ability to use the Activity Feed homepage widget. The Activity Feed widget creates a unique "feed" or "stream" for a course. The feed is a way for instructors to provide access to activities learners need to complete, deliver information they need to know, and facilitate learner engagement using simplified workflows in an intuitive and friendly interface.

This article describes a bug in macOS 10.15.xx Catalina and later where end users are not able to connect to \\ucofs\central. It provides the details of the bug, which users are affected, and under what circumstances. Then it provides simple instructions to resolve the bug. This article is not intended to be Public, but to be a resource for the service desk and technicians that encounter the bug in the field.