What is this service?
Microsoft Configuration Manager Administration and Support offers management and support for the Microsoft Configuration Manager platform. This service ensures efficient deployment, configuration, and maintenance of systems management solutions within the organization.
What are the benefits?
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Centralized Management: Utilize Microsoft Configuration Manager to centrally manage and automate software deployment, updates, and device configurations across the organization's network.
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Patch Management: Implement effective patch management strategies to ensure the timely installation of security updates and patches, reducing the risk of security vulnerabilities and system breaches.
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Endpoint Protection: Deploy and manage endpoint protection solutions to safeguard devices against malware, viruses, and other cybersecurity threats, enhancing the organization's overall security posture.
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Compliance Monitoring: Monitor and enforce compliance with organizational policies, software licensing agreements, and regulatory requirements through comprehensive reporting and auditing capabilities.
What is covered?
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Platform Administration: Configuration, maintenance, and administration of the Microsoft Configuration Manager platform, including server infrastructure, site configuration, and role-based access control.
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Software Deployment: Planning, packaging, and deployment of software applications, updates, and patches to endpoints using Microsoft Configuration Manager's software distribution capabilities.
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Endpoint Management: Management of endpoint devices, including desktops, laptops, servers, and mobile devices, through policies, configurations, and remote administration features.
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Technical Support: Troubleshooting and resolution of technical issues related to Microsoft Configuration Manager, client deployments, software distribution failures, and performance optimization.
What is not covered?
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Hardware Procurement: Procurement, installation, and maintenance of server hardware and infrastructure required to host the Microsoft Configuration Manager platform are outside the scope of this service.
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Custom Scripting and Development: Custom development or scripting to extend the functionality of Microsoft Configuration Manager beyond its native capabilities is not included and may require specialized expertise or development resources.
How is this service requested?
Due to Microsoft Configuration Manager's restricted nature, requests for Administration and Support should be made through the designated channel provided by the IT Service Desk. Access to this service may be restricted to authorized personnel with appropriate permissions and credentials.
What happens next?
Upon receiving a request, our team prioritizes and assigns it to the appropriate personnel for resolution. We aim to provide timely assistance, guidance, troubleshooting steps, and solutions tailored to the specific issue and organizational requirements.
Additional notes:
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Compliance and Security: We ensure that Microsoft Configuration Manager deployments adhere to security best practices, requirements, and industry standards to protect sensitive data and maintain regulatory compliance.