What Locks an Account?
Accounts are locked after incorrect credentials have been entered too many times. 15 failed attempts within 15 minutes locks the account for 15 minutes.
The most common cause of a locked account is a saved expired password on a device (usually a cell phone connecting to wifi) that is trying to connect to a UCO system.
Lockouts will repeat continuously until the password is updated to the correct password.
Unlock Procedures
To unlock an account, please follow these instructions:
- Please check all of your devices (cell phones, tablets, computers, etc.) for saved passwords and log out of all UCO systems (Wi-Fi, UCONNECT, D2L, etc.) on all devices.
- Wait 15 minutes.
- After 15 minutes, log into UCO systems using your current password.
If you cannot wait the 15 minutes for the account to unlock:
- Call the Service Desk at 405-974-2255 and press option #4.
- Visit the Service Desk on the 1st floor of the library or the Tech Express on 2nd floor of Nigh University Center.
- You may unlock the account yourself at passwordreset.microsoftonline.com. For directions see Password Reset for UCO Accounts
If you have forgotten your password:
- Go to passwordreset.microsoftonline.com to change your password.
- Enter your full UCO email (example: bbroncho1.uco.edu).
- Select "I forgot my password."
- Verify your identity.
- Change your password.
If you no longer have access to your personal email or phone number, contact the Service Desk.