What is this service?
- Technical troubleshooting: From software glitches to hardware issues, our experienced technicians are here to diagnose and resolve any problem you encounter with your UCO-issued desktop, laptop, tablet, or mobile device.
- Software installation and configuration: Need new software for your studies or research? We can guide you through installation and configuration, ensuring optimal performance and functionality.
- Security guidance and configuration: We offer expert advice on secure computing practices and help configure security settings on your devices to protect your valuable data.
- Data backup and recovery: Accidents happen. We empower you with data backup solutions and assist in recovering lost or corrupted information if needed.
- Device recommendations and purchasing guidance: Unsure which device best suits your needs? Our tech specialists can provide expert recommendations and guide you through purchasing.
- Training and resources: We offer workshops and online resources to equip you with the knowledge and skills to navigate your devices confidently and maximize their potential.
How to Purchase:
The Central Tech Store is the perfect place to buy all your devices in one go. Visit them in the NUC or online at https://techstore.uco.edu/.
How to Get Support:
We've made contacting us easy and convenient! Choose the method that best suits you:
- Online: Open a ticket through this self-service portal for prompt assistance.
- Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
- Chat: Click Here to chat with a technician.
- Walk-in: For in-person troubleshooting and advice, visit the IT Support Center located on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center.
What We Can't Do:
- Fix personal devices
- Recover data from lost or stolen devices
- Install unauthorized software
- Provide custom hardware or software configurations
Additional Notes:
While this service does not support personal devices, the Central Tech Store provides fee-for-service support with vendor-certified technicians.
Regular maintenance and updates are key to keeping your devices healthy and secure. We encourage you to:
- Install software updates promptly.
- Back up your data regularly.
- Use strong passwords and practice safe computing habits.
We're committed to keeping your devices humming so you can focus on your academic achievements. Let's work together to optimize your UCO tech journey!