UCO Technology Project Request

What is this service?

UCO Technology Project Request Service includes the following professional features:

  • Requirements gathering by the Project Management Office (PMO) Business Analysts.
  • Future state technology solution options identification.
  • Business case creation for the selected technology option.
  • Vendor selection and procurement guidance.
  • Transition to an Enterprise Project with professional project management services upon final approval of the request.

How to request the service:

  1. Click the “Open a Ticket’ button located on this service page.
  2. Complete the following information located under the "Requester" heading.
    • Requester - Contact this person for coordination and additional information
    • Department - The requester department or business unit.
    • Call back Number - By default, we dial your office extension. If you prefer a different number, kindly enter it here.
    • Location - If knowing the location is important to resolving the ticket, please add it.
    • Contact - Those listed can view and receive status updates on this ticket
  3. Fill in the following required fields located under the “Details” heading.
    • Ticket Title - A short description to explain the nature of the request.
    • Which Solution Offering - select "IT Solution Design (Project Portfolio Management)" from the available options
    • Description - Include any relevant details or additional information related to the request.
      • Budget amount (Required)
      • Org # that will be used to fund the project. (Required)
    • Attachments - Attach any relevant File attachments associated with the ticket.
  4. Click the “Submit” button

Next Steps?

  • The OIT Project Management Office (PMO) reviews the request and assigns a resource.
  • The PMO resource contacts the requester to setup an initial “Requirements Gathering” meeting.
  • The assigned PMO resource works with you to develop a solution design business case.
  • The final business case will be reviewed and approved for release by the Director of the PMO as well as the IT Executive Council (ITEC).
  • Upon approval the IT Solution Design request ticket is changed to a formal Project Request that is then submitted through the formal project intake process.