What is this service?
This service provides customized training solutions for new technologies, applications, and systems. We partner with you to understand your training needs and develop engaging, effective programs that help users gain confidence and proficiency in new tools.
What are the benefits?
- Increased user adoption: Ensure smooth transitions to new technologies and maximize utilization through targeted training.
- Improved user experience: Equip users with the knowledge and skills needed for efficient and productive work.
- Enhanced productivity: Reduce support requests and troubleshooting time by building user self-sufficiency.
- Reduced training burden: Leverage our instructional design and technology expertise to develop and deliver impactful training programs.
What is covered?
- Needs assessment: Collaborate with you to identify training needs and learning objectives.
- Instructional design: Develop engaging and interactive training materials, including online modules, in-person workshops, and blended learning approaches.
- Training delivery: Provide high-quality instruction by experienced trainers.
- Evaluation and reporting: Measure training effectiveness and gather user feedback for continuous improvement.
- Organizational change management: Support adopting new technologies through communication strategies and user support.
- Digital literacy campaigns: Design and deliver training programs to enhance digital skills and awareness.
What is not covered?
- Custom software development: This service focuses on training for existing technologies and systems.
- One-on-one technical support: Please get in touch with the UCO Service Desk for individual user assistance.
- Travel and logistics: Travel and event logistics costs are not included.
How to request the service:
- Complete the Training Request Form: Open a ticket here
- Schedule a consultation: Discuss your training needs and goals with our team.
- Develop a training plan: Collaborate to design a customized training program.
- Implementation and evaluation: Deliver the training and measure its effectiveness.
What happens next?
After receiving your request, we will contact you to discuss your needs and schedule a consultation. We will then work with you to develop a customized training plan and timeline. You will be kept informed throughout the process and receive detailed reports on training delivery and outcomes.
- Training materials will be developed and delivered per agreed-upon timelines.
- We will provide ongoing support and communication throughout the training process.
Additional notes:
- We offer a variety of training formats to accommodate different learning styles and preferences.
- We encourage collaboration to ensure training programs are tailored to your needs and context.
- Our team is passionate about creating engaging and effective learning experiences that benefit the UCO community.
Contact us today to discuss your training needs and unleash your users' potential!