What is this service?
This service ensures reliable access to these essential tools across campus. From high-quality printing and fast scanning to convenient copying and secure printing options, we're here to keep your workflow flowing smoothly.
What types of problems are covered?
- Paper jams and printer malfunctions
- Low toner or ink levels
- Scanning issues (e.g., blurry scans, incorrect format)
- Difficulty sending print jobs from your device
- Problems with secure printing release stations
- General questions about printer locations, costs, and policies
What is not covered?
- Printing personal documents on UCO printers
- Filling paper trays or replacing toner cartridges (self-service)
- Technical issues with your personal laptop or mobile device
How to request this service:
We've made contacting us easy and convenient! Choose the method that best suits you:
- Online: Open a ticket through this self-service portal for prompt assistance
- Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
- Chat: Click Here to chat with a technician.
- Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Our friendly and experienced technicians will work quickly to diagnose and resolve your printing, scanning, or copying issue. Depending on the problem, they may:
- Provide remote assistance to guide you through troubleshooting steps
- Dispatch a technician to the affected printer or scanner
- Offer alternative printing or scanning options if necessary
- Keep you informed of the progress and resolution timeframe
Additional notes:
- Choose the correct printer type (black and white or color) for your needs.
- Check toner levels and paper availability before printing.
- Practice responsible printing to reduce paper waste and printing costs.
- Report any printer, scanner, or copier issues promptly to ensure everyone can access these essential tools.
We're committed to providing reliable and convenient print, scan, and copy options that support your academic and professional success. Let's work together to keep your documents moving!