For immediate service when class is in session, please call 405-974-2707.
What is this service?
Dispatched Classroom Tech Support provides on-site technical assistance and troubleshooting for classroom technology equipment and systems. This service ensures that classrooms are equipped with functional technology to support teaching and learning activities effectively.
What are the benefits?
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Rapid Response: On-site technical support ensures prompt resolution of classroom technology issues, minimizing disruptions to scheduled classes and presentations.
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Enhanced User Experience: Technical assistance from skilled technicians improves the reliability and usability of classroom technology, facilitating smoother and more productive learning experiences.
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Increased Productivity: Quick resolution of technology issues enables instructors to focus on delivering content and engaging with students, maximizing instructional time and effectiveness.
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Improved Equipment Performance: Regular maintenance and troubleshooting help identify and address underlying issues, ensuring optimal performance and longevity of classroom technology assets.
What is covered?
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Equipment Setup and Configuration: Assistance with setting up and configuring classroom technology equipment, including projectors, interactive whiteboards, audio systems, and video conferencing tools.
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Troubleshooting and Diagnosis: Identification and diagnosis of technical issues affecting classroom technology, such as connectivity problems, software glitches, hardware malfunctions, and audio/video issues.
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Repair and Maintenance: Repair and maintenance services for classroom technology equipment, including hardware replacement, software updates, and preventive maintenance to address potential issues proactively.
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User Training and Guidance: Provision of user training, guidance, and best practices for instructors and staff on using classroom technology effectively and troubleshooting common issues.
What is not covered?
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Software Application Support: While basic troubleshooting may be provided, in-depth support for software applications or instructional software used in classrooms is typically handled separately through instructional support teams or software vendors.
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Non-Classroom Locations: Dispatched tech support is primarily focused on classroom environments. Support for technology issues in other campus locations or non-classroom settings may be provided by the general IT support team.
How is this service requested?
We've made contacting us easy and convenient! Choose the method that best suits you:
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Online: Open a ticket through this self-service portal for prompt assistance.
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Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
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Chat: Click Here to chat with a technician.
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Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving a request for dispatched tech support, the IT support team dispatches a technician to the classroom location to assess and resolve the reported technology issues promptly.
Additional notes:
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Collaboration with Instructors: Technicians collaborate closely with instructors and instructional support staff to understand specific technology requirements and provide tailored assistance and recommendations.
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Continuous Improvement: Feedback from instructors and staff is valuable for identifying opportunities to improve classroom technology support services and enhance the overall learning environment.