Computer Support

What is this service?

At the University of Central Oklahoma (UCO), a seamless and reliable computing experience is essential for student success, faculty productivity, and efficient university operations. The Office of Information Technology (OIT) stands committed to providing comprehensive computer technical support to all UCO users.

Our Services:

  • Hardware Troubleshooting: Facing issues with your UCO-issued computer, peripherals, or network connectivity? Our technicians can diagnose and troubleshoot problems related to:

    • Desktop workstations and laptops

    • Monitors and printers

    • Network connections (wired and wireless)

    • Software installation and configuration

  • Software Support: Need assistance installing, configuring, or troubleshooting software applications? We offer support for commonly used university software, including:

    • Productivity suites (e.g., Microsoft Office)

    • Creativity suites (e.g., Adobe Creative Cloud)

    • Departmental software applications

  • Virus and Malware Removal: Concerned about potential security threats on your UCO device? We can help identify and remove viruses, malware, and spyware threats, ensuring the security of your data and university systems.

How to request this service:

  • UCO Service Desk: We've made contacting us easy and convenient! Choose the method that best suits you:

    • Online: Open a ticket through this self-service portal for prompt assistance 

    • Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.

    • Chat: Click Here to chat with a technician. 

    • Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.

  • Online Knowledge Base: Our online Knowledge Base contains a wealth of self-help articles and FAQs that might answer your questions.

Who benefits?

UCO Students: Receive technical support for university-issued devices and software used for coursework.

  • UCO Faculty and Staff: Benefit from assistance with computers, software applications, and network connectivity in your departmental offices.

  • UCO Departments: UCO IT offers technical support solutions tailored to meet the specific needs of departments across campus.

Our Commitment:

UCO IT strives to provide all UCO users with prompt, efficient, and courteous technical support. We are dedicated to helping you resolve your computer issues quickly so you can focus on your academic pursuits or work responsibilities.