What is this service?
File and Data Restoration service provides assistance in recovering lost, corrupted, or accidentally deleted files and data from storage systems. This service ensures the timely restoration of critical information to minimize downtime and maintain business continuity.
What are the benefits?
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Minimized Downtime: Rapid restoration of files and data reduces downtime associated with data loss incidents, enabling users to resume normal operations swiftly.
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Data Integrity: Ensures the integrity and completeness of recovered files and data, preserving crucial information for business operations and decision-making.
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Improved Productivity: Allows users to regain access to important files and data quickly, preventing disruptions to workflow and productivity.
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Cost Savings: Avoids the potential costs and repercussions of data loss, such as loss of revenue, legal liabilities, and damage to reputation.
What is covered?
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File Recovery: Retrieval of lost, corrupted, or deleted files from backup systems, network drives, cloud storage, or other storage devices.
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Data Restoration: Restoration of databases, email archives, application data, and other critical data sets using backup and recovery tools and techniques.
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Verification and Testing: Restored files and data are verified to ensure accuracy and completeness, followed by testing to confirm functionality and integrity.
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User Assistance: Guidance and support provided to users on file and data restoration procedures, including best practices for data recovery and preventive measures to avoid future incidents.
What is not covered?
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Hardware Failure: This service does not include repair or replacement of malfunctioning hardware components, such as hard drives or storage arrays.
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Data Corruption: Addressing underlying causes of data corruption, such as software bugs or malware infections, falls outside the scope of file and data restoration.
How is this service requested?
We've made contacting us easy and convenient! Choose the method that best suits you:
- Online: Open a ticket through this self-service portal for prompt assistance
- Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
- Chat: Click Here to chat with a technician.
- Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving a request, the IT support team prioritizes and initiates the file and data restoration process. They utilize backup systems and recovery tools to retrieve the requested files and data, ensuring timely and accurate restoration.
Additional notes:
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Regular Backups: Implementing regular data backups is essential for effective file and data restoration. Users are encouraged to adhere to backup policies and procedures to facilitate efficient recovery in case of data loss incidents.
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Data Security: Confidential or sensitive data recovered during the restoration process is handled with strict adherence to data security and privacy policies to prevent unauthorized access or disclosure.
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Training and Awareness: Users are educated on the importance of data backup and restoration procedures through training sessions and awareness campaigns to promote proactive data protection practices within the organization.