Systems Improvement Idea

Empowering innovation and user-centricity at UCO! The Office of Information Technology (OIT) values your feedback and invites you to propose feature enhancements for our enterprise applications. Share your ideas and help us shape the future of UCO's digital tools for a more efficient, streamlined, and user-friendly experience.

What is this service?

This service allows you, the UCO community member, to request new features, improvements, or modifications to existing functionalities within our enterprise applications. Whether you're a faculty member seeking a more intuitive gradebook, a student yearning for easier course registration, or a staff member envisioning automated reporting tools, your voice matters.

What types of requests are encouraged?

  • Address pain points: Identify challenges or inefficiencies encountered while using an application and propose solutions through new features.
  • Streamline workflows: Suggest enhancements that could automate tasks, reduce manual effort, or expedite processes.
  • Optimize integrations: Propose integrations with other tools or applications that could improve data exchange and overall efficiency.
  • Enhance user experience: Share ideas for improving the application's design, layout, or navigation to make it more intuitive and user-friendly.

Who can submit a request?

Any authorized UCO user is welcome to submit a request. Your feedback, regardless of your role or department, is valuable in shaping the future of these applications.

How to submit a request:

  1. Clearly define your request: Describe the proposed feature, its intended functionality, and the specific benefits it would bring to users.
  2. Explain the impact: Provide details on how this feature would address existing challenges, improve workflows, or enhance user experience.
  3. Submit your request: Open a ticket on this service portal. 

What happens next?

  • Our team will review your request thoroughly.
  • We will evaluate the technical feasibility, potential impact, and alignment with our development priorities.
  • You will receive a response within [specified timeframe] acknowledging your request and outlining the next steps.

Additional notes:

  • We cannot guarantee the implementation of all submitted requests. However, we value your feedback and consider all proposals carefully.
  • We maintain an anonymized database of submitted requests for future reference and development planning.
  • For general questions or technical support, please refer to the UCO Service Desk: https://servicedesk.uco.edu/.

Together, let's build a more efficient, user-friendly, and future-proof digital landscape for UCO!