Systems Outage Support

What to Report:

  • Application name: The enterprise application you used when encountering the issue.
  • Description of the issue: Provide a clear and concise description of the issue you encountered, including the steps you took to reproduce it if possible.
  • Impact of the issue: How the issue impacts your ability to use the application.
  • Audience: The UCO community members affected.
  • Screenshots or recordings (optional): Please provide screenshots or recordings of the issue.

How to Report:

We've made contacting us easy and convenient! Choose the method that best suits you:

  • Online: Open a ticket through this self-service portal for prompt assistance. 
  • Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
  • Chat: Click Here to chat with a technician. 
  • Walk-in: For in-person troubleshooting and advice, visit the IT Support Center on the first floor of the Chambers Library or the Tech Express in the Nigh University Center.

What to Expect:

Once you report a bug or performance issue, we will review your report and prioritize it based on its severity and user impact. We will then investigate the issue and work to resolve it as quickly as possible. We will keep you informed of the progress of the investigation and resolution process.

Thank you for your help in making our enterprise applications better!

We appreciate your feedback and assistance in improving our enterprise applications. By reporting bugs and performance issues, you help ensure that our applications are reliable and meet users' needs.