What is this service?
This service assists users experiencing issues or needing help with a system or application for which they don't have specific details or categories.
What are the benefits?
- Rapid resolution of unknown or ambiguous issues.
- Enhanced user experience through prompt support.
- Streamlined communication channels for problem-solving.
What is covered?
- Troubleshooting and resolving unidentified issues with systems or applications.
- Guidance on using unfamiliar software or platforms.
- General support for technical questions without predefined categories.
What is not covered?
- Detailed technical consultations that require specialized expertise.
- Training sessions or comprehensive tutorials on specific software.
- Hardware-related issues (unless directly related to an application's performance).
How to request the service:
We've made contacting us easy and convenient! Choose the method that best suits you:
- Online: Open a ticket through this self-service portal for prompt assistance.
- Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
- Chat: Click Here to chat with a technician.
- Walk-in: For in-person troubleshooting and advice, visit the IT Support Center located on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center.
What happens next?
Upon receiving the request, our IT support team will promptly assess the issue and assign it to the appropriate technician. They will reach out to gather additional information if needed and work diligently to resolve the problem promptly.
Additional notes:
- For faster assistance, please include relevant screenshots, error messages, or any steps taken before encountering the issue.
- If the problem cannot be resolved immediately, alternative solutions or workarounds may be suggested to minimize downtime.
- Continuous feedback is appreciated to improve our support services and enhance user satisfaction.