What is this service?
Adobe Creative Cloud support offers assistance in managing licenses, users, and technical issues related to Adobe Creative Cloud software suite. This service ensures smooth deployment, efficient usage, and effective troubleshooting of Adobe's powerful creative tools.
What is covered?
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System Installation and Configuration: Contact the UCO IT Service Desk for assistance with installing and configuring Creative Cloud on UCO-issued computers.
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Software Training: UCO offers various resources to help you master Creative Cloud applications. Explore online tutorials, attend workshops, or consult with UCO IT personnel for guidance.
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UCO IT Knowledge Base: This online resource provides many self-help articles, FAQs, and troubleshooting guides for Creative Cloud applications.
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UCO Training Resources: Explore the UCO website for information on upcoming Creative Cloud workshops and training opportunities.
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Technical Troubleshooting: Are you encountering issues with Creative Cloud software? The UCO IT Service Desk is here to assist you.
Eligibility and Licensing:
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Faculty and Staff: UCO provides full access to the Adobe Creative Cloud suite for all active faculty and staff members.
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Students: Eligibility for student access to Creative Cloud varies depending on program requirements and department approvals. Consult your department or the UCO IT Service Desk for details.
How is service requested?
We've made contacting us easy and convenient! Choose the method that best suits you:
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Online: Open a ticket through this self-service portal for prompt assistance.
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Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
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Chat: Click Here to chat with a technician.
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Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving a request, our team prioritizes and assigns it to the appropriate personnel for resolution. We aim to provide timely assistance, offering guidance, troubleshooting steps, and solutions tailored to the specific issue and organizational requirements.