What is this service?
Apple Device Management (Jamf) is a comprehensive solution designed to streamline the management and security of Apple devices within an organization. It offers centralized management capabilities for Mac, iPhone, iPad, and Apple TV devices, allowing IT administrators to efficiently deploy, configure, and secure these devices to meet organizational needs.
What are the benefits?
- Efficient Deployment: Simplify the initial setup and deployment of Apple devices, enabling faster onboarding of new devices and users.
- Custom Configuration: Tailor device settings, apps, and configurations to align with organizational policies and user requirements, ensuring consistency and productivity across all devices.
- Enhanced Security: Implement robust security measures such as encryption, passcode policies, remote lock and wipe, and compliance monitoring to protect sensitive data and prevent unauthorized access.
- Automated Management: Automate routine tasks and updates, including software patching, app installations, and device inventory management, to reduce manual effort and ensure devices are up to date and compliant.
- User Self-Service: Empower users with self-service capabilities to install apps, reset passwords, and troubleshoot common issues, enhancing user satisfaction and reducing support tickets.
- Comprehensive Reporting: Gain insights into device inventory, usage trends, compliance status, and security incidents through detailed reporting and analytics, enabling informed decision-making and compliance monitoring.
What is covered?
- Device Enrollment: Enrollment of Apple devices into the management system for centralized control and management.
- Configuration Profiles: Creation and deployment of configuration profiles to standardize settings and enforce security policies.
- App Deployment: Distribution and management of enterprise apps, including in-house developed apps and App Store apps, to users and devices.
- Security Policies: Implementation of security measures such as passcode requirements, encryption, firewall settings, and VPN configurations to protect devices and data.
- Remote Management: Remote monitoring, troubleshooting, and management of devices, including remote lock, wipe, and configuration updates.
- Inventory Management: Tracking and reporting of device inventory, hardware and software details, and compliance status for audit and asset management purposes.
What is not covered?
- Procurement of Apple devices and licenses.
- End-user training on using specific apps or features.
- Hardware repair or warranty services.
How to access this service
Access to administer the service is restricted to qualified technicians.
If you encounter any technical difficulties, we've made contacting us easy and convenient! Choose the method that best suits you:
- Online: Open a ticket through this self-service portal for prompt assistance.
- Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
- Chat: Click Here to chat with a technician.
- Walk-in: For in-person troubleshooting and advice, visit the IT Support Center on the first floor of the Chambers Library or the Tech Express in the Nigh University Center.
What happens next?
Upon receiving your request, the IT support team will review it and prioritize it based on urgency and impact. A member of the IT team will then contact you to gather additional details, schedule any necessary appointments, and initiate the requested services.
- Response Time: Initial response within 18 business hours.
- Resolution Time: Resolution time varies based on the complexity of the request and resource availability. Priority will be given to critical or high-impact issues.
Additional Notes:
- For urgent issues requiring immediate assistance outside of regular business hours, please the phone or chat options mentioned above for emergency support.
- Regular maintenance and updates may occur periodically to ensure the stability, security, and performance of the Apple Device Management infrastructure.