What is this service?
Body Camera System (WatchGuard) Administration and Support provides comprehensive assistance in managing, deploying, and maintaining the WatchGuard body camera system. This service ensures reliable, secure, and efficient usage of body-worn cameras for law enforcement and public safety personnel.
What is covered?
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Deployment and Configuration: Assistance in deploying and configuring WatchGuard body camera systems, including software setup, user account creation, and device integration.
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Technical Support: Troubleshooting and resolution of technical issues related to WatchGuard body camera hardware, software, and data management.
What is not covered?
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Legal Advice: Interpretation of legal regulations and requirements related to body camera usage and data retention is outside the scope of this service.
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Physical Maintenance: Routine maintenance, repairs, and hardware replacements for body-worn cameras are the responsibility of the law enforcement agency or designated personnel.
How is this service requested?
We've made contacting us easy and convenient! Choose the method that best suits you:
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Online: Open a ticket through this self-service portal for prompt assistance.
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Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
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Chat: Click Here to chat with a technician.
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Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving a request, our team prioritizes and assigns it to the appropriate personnel for resolution. We aim to provide timely assistance, offering guidance, troubleshooting steps, and solutions tailored to the specific issue and organizational requirements.