What is this service?
Digital Signage (MagicINFO) Support at the University of Central Oklahoma (UCO) provides comprehensive technical assistance and management for the university's digital signage infrastructure. Leveraging the MagicINFO platform, this service ensures the efficient operation, content management, and maintenance of digital signage displays across campus. It encompasses a range of activities, including system configuration, content creation and scheduling, troubleshooting, and user training, to deliver engaging and informative digital displays that enhance communication and engagement with students, faculty, staff, and visitors.
What are the benefits?
- Enhanced Communication: Digital signage facilitates dynamic and targeted communication with the university community, delivering timely announcements, event promotions, news updates, and emergency alerts.
- Visual Impact: High-quality digital displays attract attention and convey information effectively, increasing engagement and awareness of campus events, initiatives, and services.
- Centralized Management: The MagicINFO platform enables centralized control and management of digital signage content, allowing administrators to easily update and schedule displays across multiple locations from a single interface.
- Flexibility and Customization: Users can create and customize content to suit specific audience demographics, preferences, and messaging goals, ensuring relevance and resonance with viewers.
- Scalability: The digital signage infrastructure is scalable to accommodate future growth and expansion, supporting additional displays, content channels, and integration with other campus systems and technologies.
What is covered?
- Hardware Procurement: An initial meeting to discuss needs, location, and solutions., followed by an equipment quote for the required hardware. OIT will manage delivery and installation, however individual departments will need to allocate funds for the purchase.
- System Configuration: Setup and configuration of digital signage hardware, software, and network connectivity to ensure optimal performance and compatibility with the MagicINFO platform.
- Content Management: Creation, editing, and scheduling of digital signage content, including text, images, videos, and multimedia assets, to deliver relevant and engaging messages to target audiences.
- Technical Support: Assistance with troubleshooting hardware and software issues, resolving technical glitches, and optimizing display settings to maintain smooth operation and functionality.
- User Training: Provision of training and resources for administrators and content creators to effectively utilize the MagicINFO platform, create compelling content, and manage digital signage displays independently.
- System Upgrades and Maintenance: Implementation of software updates, patches, and performance enhancements to ensure the security, stability, and longevity of the digital signage infrastructure.
What is not covered?
- Content Creation: While the service supports content management and scheduling, it does not include creating custom content or graphic design services, which may be outsourced or developed internally by respective departments.
How to request support
Use the buttons at the top of this page.
Service Availability
Digital Signage (MagicINFO) support is available during standard business hours, with extended support for urgent issues and events requiring immediate attention. Regular maintenance and updates may occur outside business hours to minimize disruption to digital signage operations.
Additional Notes:
- Collaboration with UCOMM ensures that digital signage content aligns with strategic objectives, branding guidelines, and campus-wide initiatives.
- Feedback from users is welcomed and utilized to enhance the usability, effectiveness, and impact of digital signage displays across campus.