What is this service?
eSignatures (Adobe Sign) Administration and Support assist in managing, deploying, and troubleshooting eSignature solutions using Adobe Sign (formerly DocuSign). This service ensures secure, efficient, and legally compliant electronic document signing processes within the organization.
What is covered?
-
Deployment and Configuration: Assistance in deploying and configuring Adobe Sign for seamless integration with existing workflows and systems.
-
User Management: Management of user accounts, permissions, and access levels within Adobe Sign to facilitate efficient document signing processes.
-
Template Creation: Support in creating and customizing document templates to streamline the eSignature process for commonly used documents.
-
Compliance Guidance: Ensuring compliance with relevant regulations and standards, such as eIDAS, HIPAA, and GDPR, to maintain the legality and validity of electronic signatures.
-
Technical Support: Troubleshooting and resolution of technical issues related to Adobe Sign, including integration problems, authentication errors, and user training.
What is not covered?
-
Legal Advice: While we ensure compliance with regulations, legal interpretation of eSignature laws and regulations falls outside the scope of this service.
-
Document Content: Content creation or review of documents for eSignature purposes is the responsibility of the document owner or legal department.
How is this service requested?
We've made contacting us easy and convenient! Choose the method that best suits you:
-
Online: Open a ticket through this self-service portal for prompt assistance.
-
Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
-
Chat: Click Here to chat with a technician.
-
Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving a request, our team prioritizes and assigns it to the appropriate personnel for resolution. We aim to provide timely assistance, offering guidance, troubleshooting steps, and solutions tailored to the specific issue and organizational requirements.