What is this service?
SAP Concur Travel Expense Management System Support provides assistance and technical support to units that use SAP Concur to manage their travel expenses. The service aims to ensure smooth operations, optimize travel spending, and enhance expense management processes through effective software utilization.
What are the benefits?
- Technical Assistance: Users receive prompt and effective technical support to troubleshoot and resolve issues related to accessing, navigating, and using SAP Concur travel expense management software.
- Training and Guidance: Support services include training sessions, tutorials, and documentation to help users become proficient in utilizing the various features and functionalities of SAP Concur.
- Expense Control: SAP Concur helps organizations track travel expenses, enforce expense policies, and implement cost-saving measures such as approval workflows, policy enforcement, and receipt management, reducing travel costs.
- Process Optimization: The software enables organizations to optimize expense management processes, streamline reimbursement workflows, and improve efficiency by automating expense reporting, approval routing, and reimbursement processing.
- Compliance and Reporting: SAP Concur enhances compliance with travel policies and regulations by providing audit trails, policy enforcement, and reporting features to ensure accurate and compliant expense management practices.
What is covered?
SAP Concur Travel Expense Management System Support covers a wide range of support activities, including:
- Technical troubleshooting and issue resolution
- Software installation and configuration assistance
- User account management and access control
- Expense report creation and submission support
- Approval workflow setup and management
- Integration with corporate credit cards, travel booking systems, and financial systems
- Upgrades, updates, and patches
- Training sessions, workshops, and webinars
What is not covered?
SAP Concur Travel Expense Management System Support does not extend to travel booking assistance or travel planning services. These aspects of travel management are typically handled separately by travel agencies, travel coordinators, or corporate travel departments.
How to request the service
Select from the buttons at the top of this page for system support.
What happens next?
Upon receiving a support request, the designated support team will assess the issue or inquiry and provide timely assistance or guidance to address the user's needs. If additional training or resources are required, arrangements will be made to facilitate the user's proficiency with SAP Concur Expense Reimbursement System.
Service Level Agreement:
Response and resolution times for support requests are governed by the Service Level Agreement (SLA) established between the support team and the organization. Priority levels and escalation procedures are defined to ensure timely and effective support delivery.
Additional notes:
- SAP Concur releases regular updates and enhancements to improve functionality, usability, and performance. The support team provides communication channels for users to stay informed about new features and updates.
- Feedback and suggestions from users are welcomed and encouraged to help drive continuous improvement and innovation in the Expense Reimbursement System. Users are encouraged to provide feedback through surveys, focus groups, and other feedback mechanisms facilitated by the support team.