What is this service?
StarRez Support at the University of Central Oklahoma (UCO) is designed to assist users with service requests and issues related to the StarRez platform. This service is offered jointly by Housing Services and the Office of Information Technology (OIT), with distinct roles for each department. Housing Services provides client support to dorm residents and other users, assisting with business processes, navigation, and initial troubleshooting of issues within StarRez. OIT's support focuses primarily on assisting StarRez administrators and handling escalated service requests and issues.
What are the benefits?
- Client Support: Housing Services offers personalized assistance to users, ensuring they can navigate StarRez effectively and address common issues promptly.
- Expertise: OIT's support team provides specialized assistance to StarRez administrators, offering in-depth technical guidance and troubleshooting for complex issues.
- Efficiency: Users receive tailored assistance based on their needs by dividing support responsibilities, leading to quicker issue resolution and improved user satisfaction.
- Collaboration: Close collaboration between Housing Services and OIT ensures seamless communication and coordination, maximizing the effectiveness of support efforts.
What is covered?
- Client Support (Housing Services): Housing Services assists dorm residents and other users with housing applications, room selection, roommate matching, and general navigation within StarRez.
- Administrative Support (OIT): OIT provides technical support to StarRez administrators, including system configurations, data management, integrations, and advanced troubleshooting.
- Incident Management: Both Housing Services and OIT collaborate to handle and resolve service requests and incidents related to StarRez, ensuring timely resolution and minimal disruption to housing operations.
What is not covered?
- Hardware Procurement: Procurement and installation of hardware infrastructure are managed separately by relevant departments and are not covered under this service.
How to request support?
Users can request support for StarRez-related issues by contacting the appropriate department:
- Housing Services: Dorm residents and other users can reach out to Housing Services for assistance with housing-related tasks and navigation within StarRez.
- Office of Information Technology (OIT): StarRez administrators and users with escalated service requests can contact OIT for technical support and advanced troubleshooting through the buttons at the top of this page.
Service Availability
Support for StarRez-related issues is available during standard business hours, with extended support for critical incidents and emergencies. Both Housing Services and OIT work collaboratively to ensure timely resolution of service requests and incidents.
Additional Notes:
- Clear communication channels and coordination between Housing Services and OIT facilitate efficient support delivery and user satisfaction.
- Feedback from users is valued and utilized to enhance the support process and address any recurring issues or areas for improvement.