What is this service?
Key Management System (BEST Keystone) Administration and Support provides comprehensive assistance in managing, maintaining, and supporting the BEST Keystone key management system. This service ensures secure and efficient management of physical keys and access control within the organization.
What are the benefits?
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Enhanced Security: Implement robust access control measures to safeguard physical assets, facilities, and sensitive areas using the BEST Keystone system.
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Improved Operational Efficiency: Streamline key issuance, tracking, and auditing processes to enhance operational efficiency and reduce administrative overhead.
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Accountability and Auditability: Maintain a comprehensive audit trail of key transactions, including key issuance, returns, and access history, to ensure accountability and compliance with security policies.
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Flexibility and Scalability: Adapt the key management system to evolving organizational needs and scale up or down as required to accommodate changes in facilities, staff, and security requirements.
What is covered?
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System Administration: Configuration, maintenance, and administration of the BEST Keystone system, including user management, access control settings, and system updates.
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Reporting and Analytics: Generation of reports and analytics to provide insights into key usage patterns, access history, and security incidents for proactive decision-making.
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Technical Support: Troubleshooting and resolution of technical issues related to the BEST Keystone system, hardware components, and integration with other security systems.
What is not covered?
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Physical Key Maintenance: Routine maintenance, repair, or replacement of physical keys and locks is not included in this service and is typically handled by facilities management or locksmith services.
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Security Policy Development: While guidance on security best practices may be provided, the development and enforcement of security policies and procedures are the responsibility of the organization's security management team.
How is this service requested?
To request Key Management System (BEST Keystone) Administration and Support, authorized personnel can submit a request through the designated channel provided by the IT Service Desk or contact the IT Service Desk directly.
What happens next?
Upon receiving a request, our team prioritizes and assigns it to the appropriate personnel for resolution. We aim to provide timely assistance, offering guidance, troubleshooting steps, and solutions tailored to the specific issue and organizational requirements.
Additional notes:
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Compliance and Security: We collaborate closely with security and compliance teams to ensure the BEST Keystone system aligns with organizational security policies, regulatory requirements, and industry standards.
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Training and Awareness: Training sessions and user guides are provided to key management personnel to ensure proficiency in using the BEST Keystone system effectively and in compliance with security protocols.
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Cost: Costs associated with licensing, implementation, and support services for the BEST Keystone system vary based on organizational requirements and subscription plans. Please contact the IT Service Desk for detailed pricing information and assistance with procurement.