What is this service?
Microsoft 365 (Office, Teams, OneDrive, etc.) Administration and Support offers comprehensive assistance in managing, optimizing, and troubleshooting Microsoft 365 applications and services. This service ensures seamless collaboration, productivity, and data management within the organization's Microsoft 365 environment.
What are the benefits?
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Enhanced Collaboration: Utilize Microsoft Teams for real-time communication, collaboration, and project management, fostering teamwork and productivity.
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Streamlined Document Management: Leverage OneDrive and SharePoint for secure storage, sharing, and version control of documents, enabling efficient document collaboration and access from anywhere.
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Productivity Tools: Access familiar Office applications such as Word, Excel, PowerPoint, and Outlook to create, edit, and share documents, spreadsheets, presentations, and emails.
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Scalability and Flexibility: You can scale up or down Microsoft 365 services based on organizational needs and adapt to changing work environments, whether in the office or remotely.
What is covered?
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User Management: Provisioning, deprovisioning, and management of user accounts, licenses, and permissions within the Microsoft 365 environment.
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Application Configuration: Configuration and optimization of Microsoft 365 applications and services, including Teams, OneDrive, SharePoint, Exchange Online, and other productivity tools.
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Security and Compliance: Implementation of security measures, data loss prevention (DLP) policies, and compliance solutions to protect sensitive information and ensure regulatory compliance.
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Technical Support: Troubleshooting and resolving technical issues related to Microsoft 365 applications, connectivity problems, and integration with other systems.
How is this service requested?
We've made contacting us easy and convenient! Choose the method that best suits you:
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Online: Open a ticket through this self-service portal for prompt assistance
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Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
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Chat: Click Here to chat with a technician.
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Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving a request, our team prioritizes and assigns it to the appropriate personnel for resolution. We aim to provide timely assistance, guidance, troubleshooting steps, and solutions tailored to the specific issue and organizational requirements.
Additional notes:
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Continuous Improvement: We stay informed about new features, updates, and best practices in Microsoft 365 to improve the organization's productivity, security, and user experience.