What is this service?
Patient Scheduling and Electronic Medical Records System (Titanium Schedule) Administration and Support offers comprehensive assistance and expertise in managing, maintaining, and supporting the Titanium Schedule software for patient scheduling and electronic medical records management. This service ensures efficient appointment scheduling, streamlined patient management, and secure electronic health record (EHR) management within healthcare organizations.
What are the benefits?
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Streamlined Appointment Scheduling: Optimize patient scheduling processes to reduce wait times, minimize scheduling conflicts, and enhance the overall patient experience.
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Enhanced Patient Management: Maintain accurate patient records, track medical histories, and manage treatment plans effectively to improve patient care and outcomes.
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Secure Electronic Health Records: Ensure the confidentiality, integrity, and availability of electronic health records (EHRs) through robust data security measures and compliance with healthcare regulations.
What is covered?
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Software Administration: Configuration, customization, and maintenance of the Titanium Schedule software, including appointment templates, provider schedules, patient demographics, and billing integration.
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Technical Support: Troubleshooting and resolution of software-related issues, error messages, and technical challenges encountered during software installation, operation, or data management.
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Custom Development: Customization or development of additional features or integrations beyond the standard functionality of Titanium Schedule is not included in this service.
What is not covered?
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Medical Diagnosis and Treatment: While Titanium Schedule facilitates patient management and EHR management, medical diagnosis, treatment decisions, and clinical workflows are determined by healthcare professionals and clinical staff.
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Training and Documentation: Provision of training resources, user guides, and documentation to educate healthcare staff on the usage, features, and best practices of Titanium Schedule for patient scheduling and EHR management.
How is this service requested?
We've made contacting us easy and convenient! Choose the method that best suits you:
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Online: Open a ticket through this self-service portal for prompt assistance.
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Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
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Chat: Click Here to chat with a technician.
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Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving a request for support, our team prioritizes and assigns it to the appropriate system administrator or technical expert familiar with Titanium Schedule. We aim to provide timely assistance, offering guidance, troubleshooting steps, and solutions tailored to the specific issue and healthcare requirements.