What is this service?
Press Release Tool (Prezly) Administration and Technical Support offers comprehensive assistance and expertise in managing, maintaining, and providing technical support for the Prezly press release distribution and media relations platform. This service ensures the reliability, functionality, and effectiveness of press release distribution processes for organizations.
What are the benefits?
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Streamlined Press Release Distribution: Optimize the functionality and performance of the Prezly platform to facilitate efficient creation, distribution, and tracking of press releases and media communications.
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Enhanced Media Relations: Utilize advanced features and tools within Prezly to build relationships with journalists, influencers, and media outlets, enhancing brand visibility and media coverage.
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Reliable Technical Support: Access timely assistance and expert guidance from skilled IT professionals to address platform issues, user inquiries, and technical challenges, ensuring smooth operation and user satisfaction.
What is covered?
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Platform Administration: Configuration, customization, and maintenance of the Prezly platform, including user management, media database maintenance, template creation, and integration with other communication tools.
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Technical Support: Troubleshooting and resolution of platform-related issues, error messages, and technical challenges encountered by users or administrators while using Prezly for press release distribution and media relations.
What is not covered?
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Content Creation: While we provide technical support for the Prezly platform, content creation, copywriting, and media relations strategy development are the responsibility of communication professionals and PR teams.
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Training and Documentation: Provision of training resources, user guides, and documentation to facilitate effective utilization of the Prezly platform by communication teams, PR professionals, and administrative staff.
How is this service requested?
To request Press Release Tool (Prezly) Administration and Technical Support, authorized users and communication professionals can contact the IT Service Desk via phone, email, or through the self-service portal in TeamDynamix.
What happens next?
Upon receiving a request for support, our team prioritizes and assigns it to the appropriate system administrator or technical expert familiar with the Prezly platform. We aim to provide timely assistance, offering guidance, troubleshooting steps, and solutions tailored to the specific issue and communication requirements.
Additional notes:
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We collaborate closely with communication teams, PR professionals, and marketing departments to ensure that the Prezly platform meets the communication needs, branding guidelines, and media relations objectives of the organization.
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Continuous platform monitoring, performance optimization, and user feedback collection contribute to ongoing improvement initiatives aimed at enhancing the functionality, usability, and effectiveness of the Prezly press release distribution and media relations platform.