What is this service?
This service offers comprehensive assistance and expertise in managing, maintaining, and providing technical support for the Caliber public safety records management system. This service ensures the reliability, security, and efficiency of critical law enforcement and public safety operations.
What are the benefits?
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Enhanced Law Enforcement Operations: Optimize the functionality and performance of the Caliber system to support efficient incident reporting, case management, evidence tracking, and data analysis for law enforcement agencies.
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Improved Data Integrity: Maintain the accuracy, completeness, and security of law enforcement records and databases within the Caliber system, ensuring compliance with regulatory requirements and legal standards.
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Reliable Technical Support: Access timely assistance and expert guidance from skilled IT professionals to address system issues, user inquiries, and technical challenges, minimizing disruptions to public safety operations.
What is covered?
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System Administration: Configuration, customization, and maintenance of the Caliber system, including user management, database administration, system upgrades, and integration with other law enforcement systems.
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Technical Support: Troubleshooting and resolution of system issues, error messages, and technical challenges encountered by users or administrators while using the Caliber system for daily operations.
What is not covered?
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Law Enforcement Procedures: While we provide technical support for the Caliber system, the respective agencies and departments determine operational procedures, case management protocols, and law enforcement practices.
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Training and Documentation: Provision of training resources, user guides, and documentation to facilitate effective utilization of the Caliber system by law enforcement personnel and administrative staff.
How is this service requested?
We've made contacting us easy and convenient! Choose the method that best suits you:
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Online: Open a ticket through this self-service portal for prompt assistance.
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Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
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Chat: Click Here to chat with a technician.
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Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving a support request, our team prioritizes and assigns it to the appropriate system administrator or technical expert familiar with the Caliber system. We aim to provide timely assistance, guidance, troubleshooting steps, and solutions tailored to the specific issue and operational requirements.
Additional notes:
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We collaborate closely with law enforcement agencies, department heads, and system stakeholders to ensure that the Caliber system meets the public safety community's operational needs, regulatory requirements, and security standards.
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Continuous training, system monitoring, and performance optimization contribute to ongoing improvement initiatives to enhance the functionality, usability, and effectiveness of the Caliber public safety records management system.