What is this service?
This service offers comprehensive assistance and expertise in managing, maintaining, and optimizing the recruitment CRM platform to streamline student recruitment efforts and enhance enrollment outcomes.
What are the benefits?
- Streamlined Recruitment Processes: Optimize recruitment workflows, communication strategies, and applicant tracking to attract, engage, and enroll prospective students effectively.
- Enhanced Data Management: Centralize student data, interactions, and engagement metrics within the CRM platform to facilitate informed decision-making and personalized communication.
- Improved Enrollment Success: Identify and nurture promising leads, manage recruitment campaigns, and track enrollment metrics to achieve enrollment goals and foster student success.
What is covered?
- System Administration: Configuration, customization, and maintenance of the Slate Student Success CRM platform, including user management, data segmentation, email campaigns, and integration with other systems.
- Technical Support: Assistance with troubleshooting system issues, user inquiries, and platform functionality related to recruitment processes, application management, and data reporting.
- Training and Best Practices: Provide training sessions, user guides, and best practice recommendations to empower recruitment teams to leverage the CRM platform effectively for student recruitment and enrollment.
What is not covered?
- Admissions Decision-Making: While we support the technology platform for student recruitment, admissions decision-making processes and criteria are determined by the admissions office and academic departments.
How is this service requested?
We've made contacting us easy and convenient! Choose the method that best suits you:
- Online: Open a ticket through this self-service portal for prompt assistance.
- Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
- Chat: Click Here to chat with a technician.
- Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving a support request, our team prioritizes and assigns it to the appropriate CRM administrator or technical expert. We aim to provide timely assistance, guidance, troubleshooting steps, and solutions tailored to the specific issue and organizational requirements.
Additional notes:
- We collaborate closely with recruitment teams, admissions offices, and academic departments to align CRM configurations and recruitment strategies with institutional goals and enrollment objectives.
- Continuous feedback collection, system performance monitoring, and user training initiatives contribute to ongoing improvement efforts to enhance the recruitment CRM platform's functionality, usability, and effectiveness.