What is this service?
This service offers system administration and technical support for the Room Reservation System (Accruent EMS). We provide extensive assistance and expertise in managing, maintaining, and troubleshooting the room booking platform to enable efficient scheduling and utilization of organizational spaces.
What are the benefits?
-
Streamlined Room Management: Optimize room scheduling processes and ensure seamless facility utilization through effective reservation system administration and troubleshooting.
-
Enhanced User Experience: Provide reliable support to users, including administrators, staff, and guests, to facilitate smooth booking experiences and minimize disruptions.
-
Improved Resource Allocation: Gain insights into room utilization patterns, occupancy rates, and booking trends to optimize space allocation and maximize resource efficiency.
What is covered?
-
System Administration: Configuration, customization, and maintenance of the Accruent EMS platform, including user management, room setup, booking rules, and integration with other systems.
-
Technical Support: Assistance with troubleshooting system issues, error messages, and user queries related to room reservations, scheduling conflicts, or system functionality.
-
Performance Optimization: Regular monitoring and optimization of system performance, database integrity, and server resources to ensure optimal performance and reliability.
-
Training and Documentation: Provision of training resources, user guides, and documentation to empower administrators and users to effectively utilize the room reservation system.
What is not covered?
-
Facility Management: While we support the technology platform for room reservations, facility management tasks such as room setup, maintenance, or cleaning are outside the scope of this service.
-
Custom Development: Customization or development of bespoke features or integrations beyond the standard functionality of the Accruent EMS platform is not included in this service.
How is this service requested?
We've made contacting us easy and convenient! Choose the method that best suits you:
-
Online: Open a ticket through this self-service portal for prompt assistance.
-
Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
-
Chat: Click Here to chat with a technician.
-
Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving a support request, our team prioritizes and assigns it to the appropriate system administrator or technical expert. We aim to provide timely assistance, offering guidance, troubleshooting steps, and solutions tailored to the specific issue and organizational requirements.
Additional notes:
-
We collaborate closely with facilities management teams and stakeholders to align room reservation processes and system configurations with organizational requirements and policies.
-
Continuous improvement efforts, user feedback collection, and system performance analysis help enhance the functionality and usability of the room reservation system over time.