What is this service?
Scholarship Management Application Support provides comprehensive assistance and technical support to students, administrators, and stakeholders utilizing the Scholarship Management Application (SMA) for managing scholarship programs. It aims to ensure a seamless experience for users by addressing technical issues, providing training and resources, and facilitating effective use of the application.
What are the benefits?
- Technical Assistance: Users receive prompt and effective technical support to troubleshoot and resolve issues related to accessing, navigating, and using the Scholarship Management Application.
- Training and Guidance: Support services include training sessions, tutorials, and documentation to help users become proficient in utilizing the various features and functionalities of the Scholarship Management Application.
- Streamlined Application Process: The application support service helps optimize the scholarship application process, making it user-friendly and efficient for applicants, reviewers, and administrators.
- Data Management: Assistance is provided to manage scholarship data effectively, including application submissions, reviewer feedback, selection criteria, and disbursement tracking.
- Compliance and Reporting: Support services ensure compliance with scholarship guidelines and regulations and facilitate reporting requirements for stakeholders, such as funders, donors, and regulatory agencies.
What is covered?
Scholarship Management Application Support covers a wide range of support activities, including:
- Technical troubleshooting and issue resolution
- User account management and access control
- Application setup and configuration
- Application submission and review process
- Scholarship selection and award management
- Disbursement and fund allocation
- Reporting and analytics
- Integration with student information systems (SIS) and financial aid systems
What is not covered?
Scholarship Management Application Support does not extend to financial aid counseling or scholarship program development. Financial aid offices, scholarship committees, or institutional leadership typically handle these aspects of scholarship management.
How to request the service:
Select from the buttons at the top of this page for systems support.
What happens next?
Upon receiving a support request, the designated support team will assess the issue or inquiry and provide timely assistance or guidance to address the user's needs. If additional training or resources are required, arrangements will be made to facilitate the user's proficiency with the Scholarship Management Application.
Additional notes:
- Regular updates and enhancements are made to the Scholarship Management Application to improve functionality, usability, and performance. Users are encouraged to stay informed about new features and updates through communication channels provided by the support team.
- Feedback and suggestions from users are welcomed and encouraged to help drive continuous improvement and innovation in the Scholarship Management Application. Users are encouraged to provide feedback through surveys, focus groups, and other feedback mechanisms facilitated by the support team.