What is this service?
The Text Messaging Service (Cadence Mongoose) is a communication tool designed to enhance engagement with students, faculty, and staff through SMS text messaging. It allows for streamlined, efficient, and effective communication directly to mobile devices.
What are the benefits?
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Direct Communication: Reach students, faculty, and staff instantly.
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High Engagement: Text messages have higher open and response rates compared to emails.
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Flexibility: Schedule messages, create automated responses, and manage conversations efficiently.
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Targeted Messaging: Send messages to specific groups or individuals based on various criteria.
What is covered?
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Access to the Cadence Mongoose platform.
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Training and support for using the tool effectively.
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Integration with existing university systems for seamless communication.
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Templates for common messages and campaigns.
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Reporting and analytics to track engagement and effectiveness.
What is not covered?
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Personal or non-university related messaging.
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Costs associated with SMS plans for individual mobile carriers.
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Custom development outside of the provided templates and integrations.
How to request the service?
To request access to the Text Messaging Service, please submit a request through the TeamDynamix Service Catalog or contact the Office of Information Technology directly.
What happens next?
Once your request is received, our team will review and approve it based on your role and needs. You will then receive access credentials, along with resources and training materials to help you get started.
Additional notes
For more information or assistance with using Cadence Mongoose, please refer to our online resources or contact the IT Service Desk. We are here to support you in making the most of this powerful communication tool.