What is this service?
This service provides technical support and system administration for the University of Central Oklahoma's Transact e-commerce platform. The platform facilitates campus-related purchases.
What are the benefits?
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Reliable Transaction Processing: Ensures smooth and secure processing of all e-commerce transactions.
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System Optimization: Regular updates and maintenance to keep the platform running efficiently.
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Expert Support: Access to a dedicated team to resolve technical issues related to the e-commerce system.
What is covered?
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Troubleshooting and resolving system outages or disruptions.
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Implementing updates and patches to enhance security and performance.
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Providing user support for system navigation and operation.
What is not covered?
How is this service requested?
For general support and initial inquiries, please contact Campus Enterprises directly to ensure your request is directed to the appropriate team. If further technical assistance is needed, you can use the following methods to reach our IT support team:
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Online: Open a ticket here for prompt assistance.
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Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
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Chat: Click here to chat with a technician.
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Walk-in: Visit the IT Service Desk on the first floor of the Chambers Library or head to the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
After contacting Campus Enterprises, your inquiry will be escalated to our IT specialists if the issue requires technical resolution. They will review your request, and a technician will contact you for more detailed information or to provide a solution. Regular updates will be communicated through the chosen support method.
Additional notes:
Please refer to the Knowledge Base on this support portal for guides on using the Transact e-commerce platform and troubleshooting common issues.