What is this service?
The Office of Information Technology's (OIT) Telephone Service provides faculty, staff, and dorm residents with reliable and efficient telecommunications solutions to facilitate communication within the university community and with external stakeholders. This service encompasses providing, maintaining, and supporting telephone lines, devices, and related infrastructure to ensure seamless connectivity and accessibility for all users.
What are the benefits?
- Enhanced Communication: Enables faculty, staff, and departments to communicate effectively and efficiently through voice calls, facilitating collaboration, coordination, and information sharing.
- Accessibility: Provides reliable access to telephone services, ensuring that users can connect with colleagues, students, and external contacts regardless of location or device.
- Flexibility: Offers flexible features and options, such as voicemail, call forwarding, conferencing, and caller ID, to accommodate diverse communication needs and preferences.
- Integration: Integrates with other communication and collaboration tools, such as email, instant messaging, and video conferencing, to support seamless communication and workflow integration.
- Support: Provides dedicated support and assistance for troubleshooting issues, configuring devices, and addressing user inquiries related to telephone services.
What is covered?
- Telephone Lines: Provisioning and management of traditional analog lines, digital lines, and Voice over Internet Protocol (VoIP) lines to support voice communication needs.
- Telephone Devices: Installation, configuration, and maintenance of desk phones, conference phones, cordless phones, and other telephone devices across campus.
- Voicemail Services: Configuration and management of voicemail accounts and features, including setup, recording greetings, message retrieval, and customization options.
- Call Management: Configuration of call routing, forwarding, blocking, and other call management features to optimize call handling and user accessibility.
- Emergency Services: Integration with emergency notification systems and services to support campus safety and security protocols, including Enhanced 911 (E911) services.
What is not covered?
- Personal Devices: While support is provided for university-provided telephone devices, personal mobile devices and cell phones are not covered under this service.
- Non-University Locations: Telephone service provisioning and support are limited to university-owned and operated locations and may not extend to off-campus or non-university locations.
How to access the service?
Requests for new installations, device configurations, voicemail setup, and troubleshooting assistance can be submitted through the channels mentioned below.
If you encounter any technical difficulties, we've made contacting us easy and convenient! Choose the method that best suits you:
- Online: Open a ticket through this self-service portal for prompt assistance.
- Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
- Chat: Click Here to chat with a technician.
- Walk-in: For in-person troubleshooting and advice, visit the IT Support Center on the first floor of the Chambers Library or the Tech Express in the Nigh University Center.
Service Availability:
Telephone service support is available during regular business hours, with extended support available for critical issues and emergencies. Scheduled maintenance and updates may occur outside of business hours to minimize disruption to service.
Additional Notes:
- Explore training resources and help documentation available via the knowledge base on this portal to familiarize yourself with telephone features, functionaly, and best practices.
- Feedback from users is welcomed and used to improve the quality, reliability, and effectiveness of telephone services over time.