What is this service?
The Remote Office Phone service, powered by WebEx, at the University of Central Oklahoma (UCO) enables faculty and staff to access their office phone remotely and manage calls from anywhere using a web-based interface. This service provides flexibility and convenience for users who need to stay connected and maintain professional communication while working remotely or away from their office. With WebEx integration, users can access essential phone features and functionalities seamlessly through their web browser, ensuring uninterrupted communication and collaboration.
What are the benefits?
- Remote Connectivity: Allows faculty and staff to access their office phone and manage calls remotely, providing flexibility and convenience for remote work or telecommuting.
- Continuity of Communication: Ensures uninterrupted communication and accessibility to office phone features and functionalities, regardless of the user's location or device.
- Enhanced Productivity: Facilitates efficient call management, routing, and voicemail access, enabling users to stay productive and responsive to calls and messages while on the go.
- Cost Savings: Minimizes the need for additional hardware or mobile plans by leveraging existing office phone infrastructure and extending its capabilities to remote work environments.
- Integration with Collaboration Tools: Seamlessly integrates with other collaboration tools and platforms, such as WebEx Meetings and Microsoft Teams, to enhance communication and collaboration across teams and departments.
What is covered?
- Remote Phone Access: Provides users with secure access to their office phone features and functionalities, including making and receiving calls, checking voicemail, transferring calls, and managing call settings.
- Web-Based Interface: Offers a user-friendly web-based interface accessible through any web browser, allowing users to access their office phone features from desktop computers, laptops, tablets, or smartphones.
- Call Routing and Forwarding: Enables users to configure call routing rules, call forwarding, and simultaneous ring settings to ensure calls are directed to the appropriate device or destination based on user preferences and availability.
- Voicemail Management: Allows users to listen to voicemail messages, manage voicemail greetings, and delete or archive voicemail messages remotely through the web interface.
- Call History and Reporting: Provides access to call logs, call history, and reporting features to track incoming and outgoing calls, monitor call activity, and analyze call patterns for productivity and performance insights.
What is not covered?
- Hardware Installation: While the service enables remote access to office phone features, it does not include the installation or configuration of physical phone hardware, which is managed separately by the university's telecommunications team.
- Mobile Device Support: While the web-based interface is accessible from mobile devices, dedicated mobile applications or integration with mobile phone systems may not be included in this service.
How to access the service?
Faculty and staff can access the Office Phone Remote Access service by logging in to the WebEx web portal with their university credentials. Once logged in, users can navigate to the phone feature section to access their office phone features and functionalities remotely.
Service Availability:
The Office Phone Remote Access service is available 24/7, allowing users to manage their office phone calls and settings anytime from anywhere with an internet connection. However, occasional maintenance windows may be scheduled to ensure the reliability and security of the service.
Additional Notes:
- Training resources and user guides can be found in the Knowledge Base on this service portal to assist users in familiarizing themselves with the features and functionalities of the Office Phone Remote Access service.
- Feedback from users is welcomed and utilized to enhance the service's usability, reliability, and performance over time.