What is this service?
The UCO File Shares (UCOFS) provide a secure and accessible platform for storing, organizing, and sharing digital files within the UCO community. UCOFS offers a centralized location for collaborative work, document management, and data storage.
What are the benefits?
- Centralized storage: UCOFS offers a central repository for storing digital files, reducing duplication and ensuring consistency across departments and teams.
- Collaboration: UCOFS facilitates collaboration by allowing multiple users to access and work on shared files simultaneously, enhancing teamwork and productivity.
- Accessibility: UCOFS is accessible from both on-campus and off-campus locations, enabling users to securely access files anytime, anywhere, using their UCO credentials.
- Security: UCOFS employs robust security measures to protect sensitive information and ensure compliance with data privacy regulations, safeguarding confidential data from unauthorized access or disclosure.
What is covered?
- File storage and organization: Provision of storage space on UCOFS servers for storing files and folders in a structured and organized manner.
- Access control: Management of access permissions to ensure that users have appropriate access to the files and folders they need while maintaining security and confidentiality.
- Backup and recovery: Regular backups of UCOFS data to prevent data loss and facilitate recovery in the event of accidental deletion or system failure.
- Technical support: Assistance with accessing, navigating, and troubleshooting issues related to UCOFS usage, including file access problems and storage allocation inquiries.
What is not covered?
- File management: While basic guidance on file organization and best practices is provided, extensive file management tasks such as content classification, metadata tagging, and archiving are not included in this service.
- Data migration: Transferring large volumes of data from other storage systems to UCOFS or vice versa is not covered. However, guidance and support may be provided at your request.
How to request the service:
We've made contacting us easy and convenient! Choose the method that best suits you:
- Online: Open a ticket through this self-service portal for prompt assistance
- Phone: Call the UCO Service Help Desk at 405-974-2255 and speak directly to a technician.
- Chat: Click Here to chat with a technician.
- Walk-in: Visit the IT Support Center on the first floor of the Chambers Library or at the Tech Express in the Nigh University Center for in-person troubleshooting and advice.
What happens next?
Upon receiving your request, the UCOFS support team will review and process it according to the established service levels. You will be notified of the status of your request and provided with updates as necessary until the issue is resolved or your request is fulfilled.
Additional notes:
- Review and manage your files on UCOFS regularly to ensure efficient storage space use and compliance with data retention policies.
- Be mindful of access permissions when sharing files on UCOFS to prevent unauthorized access or disclosure of sensitive information.
- For users seeking additional assistance or guidance, the IT Service Portal provides training resources and documentation on UCOFS usage and best practices.