The Enterprise Service-Level Agreement (ESLA) provides an overview of baseline services provided to the university/enterprise and the expected service levels and response times. The ESLA also provides hours of operations and escalation procedures.
Outlines the differences between EULAs, ToU agreements, and T&Cs. EULAs, ToU agreements, and T&Cs. All are legal agreements that outline the terms and conditions under which a user is allowed to use a product or service.
As a member of the UCO family, members of the division of Information Technology strive to uphold the university’s shared values of Civility, Character, and Community. We have developed our Code of Ethics with these values in mind.